Aftercare · Enfilade Care
We hand over. And then we stay.
Our promise
A property deserves the same care after handover as before
A high-end interior is not a finished product but a living whole: natural stone wants maintenance, wood moves with the seasons, installations need tuning and art sometimes wants to change place. Ignore that and a masterpiece slowly becomes ordinary.
That is why aftercare is a standard part of every commission with us. Not a service contract in small print, but an extension of the relationship that formed during the design. The same people, the same quality, the same phone number.
For clients who want their property to breathe again after years, add a floor or involve a new artist, we are the first they call. And we already know their property down to the last screw.
Enfilade Care
Six certainties after the keys
01
Aftercare visit after 14 days
Two weeks after handover we walk through the property together. Anything that stands out, we resolve immediately.
02
Checks after 3, 6 and 12 months
Tuning of climate and lighting, settling of materials, operation of bespoke work: we check and correct.
03
Annual inspection and maintenance plan
Every year an inspection of stone, wood, installations and art, with a tailored maintenance calendar.
04
One permanent contact, forever
Your project director remains your contact. No helpdesk, no ticket number, but someone who knows your property.
05
24/7 service line
Leak, fault or damage: reachable day and night, with a craftsman from our own team on site.
06
Priority for new wishes
An extra floor, a new kitchen, an artwork for the hall: clients of the atelier receive priority in the planning.
The first twelve months
What aftercare looks like in practice
Day 0
Handover and property file
Handover of the keys with a digital file: drawings, warranties, suppliers, maintenance calendar and art certificates.
Day 14
Aftercare visit
Walk-through with your project director. Minor corrections are carried out immediately.
Month 3
Tuning
Climate, lighting scenes and home automation are tuned to your actual use.
Month 6
Material check
Check of natural stone, woodwork, sealant joints and finishes after the first heating season.
Month 12
Annual inspection
Full inspection, warranty review and a maintenance plan for the coming years.
Yearly
Forever
Every year another inspection, seasonal maintenance on request and priority for new wishes.
For commercial properties and hospitality
An interior that generates revenue must keep performing
- Quarterly inspection of floors, furniture and technology
- Night or weekend maintenance without business interruption
- Refresh after five years: new upholstery, art rotation and lighting
- Fixed rates and a permanent team that knows your venue
Frequently asked questions
Enfilade Care
The aftercare visit, the checks in the first year and the annual inspection are included in every commission. Maintenance work and new wishes are priced in advance at the rates stated in your contract.
As long as you own the property. If you sell it, we transfer the property file and the aftercare to the new owner if desired.
You call the service line, day and night. A craftsman from our own team comes on site; in urgent cases the same day.
Yes. For business clients we offer a maintenance contract with quarterly inspections and work outside opening hours.
Enquiry
A partner for your property, also after handover?
Tell us about your project. We will tell you how we build, and how we stay.